2018 Registration document and annual fi nancial report - BNP PARIBAS 565

7 A COMMITTED BANK: INFORMATION CONCERNING THE ECONOMIC, SOCIAL,

CIVIC AND ENVIRONMENTAL RESPONSIBILITY OF BNP PARIBAS

7

Extra-fi nancial performance statement

Area Issue Risks/Opportunities Paragraph Indicator

Pages (Paragraph/ Indicator)

Economic Customer satisfaction

Operational risks Monitoring customer satisfaction

Average customer satisfaction scores in 4 Domestic Markets (France, Luxembourg, Belgium, Italy)

524 ; 524

Digital transformation

Risks related to the implementation of the Bank's strategic plans

Cyber security and technology risk

Cumulative transformation costs

285 ; 137

Accessibility for all to products and services

Risk of discrimination for some customers

Products and services that are widely accessible (microfi nance, vulnerable customer support, fi nancial education)

Annual number of benefi ciaries of microloans distributed by microfi nance institutions fi nanced by BNP Paribas (on a prorata basis of the fi nancing issued by BNP Paribas)

546 ; 513

Responsible Procurement

Environmental impact and negative social risks

Integration of ESG criteria into supply chain management

Number of supplier ESG evaluations completed

530 ; 530

Geopolitical risk Geopolitical risk Areas of special interests in 2018

Outside the BNP Paribas area of responsibility

286 ; NA

Corporate economic value

Operational Risks Calculating return on equity

Return on equity 136 , 137 ; 148

Human rights Human rights Discrimination, reputational, legal risks

Combat social exclusion and support human rights

Percentage of employees contributing directly to the promotion of human rights who have received specifi c training

548 ; 513

Risks of violations of human rights and fundamental freedoms, and of harm to human health and safety and to the environment

Duty of care and Modern Slavery Act and human traffi cking statement

557 ; 513

Fight against corruption and tax evasion

Ethics and compliance

Financial Risks Ethics of the highest standard

Percentage of employees trained on an ethics- related issue

521 ; 513

Governance Business continuity plan

Operational Risks Key players and governance

Percentage coverage of the Group's business plans

428 ; 5 5 5

Governance Operational, legal and reputational risks

Membership of the Board Directors independence

Number of independent members of the Board of directors

49 ; 49

Animal welfare, food waste and the promotion of a responsible, fair and sustainable food system were not identifi ed as material issues in the Group's materiality analysis.