2018 Registration document and annual fi nancial report - BNP PARIBAS 537

7 A COMMITTED BANK: INFORMATION CONCERNING THE ECONOMIC, SOCIAL,

CIVIC AND ENVIRONMENTAL RESPONSIBILITY OF BNP PARIBAS

7

Our social responsibility: developing and engaging our people responsibly

RECRUITMENT In 2018, the Group hired over 26,500 people on permanent contracts (+22%) worldwide, including over 4,000 in France. With nearly 60% of hires in Europe (58% in 2017), BNP Paribas confi rmed its position as the European reference bank. Even though France once again became the leading recruiting country with 16%, the United States (15%) and India (13%) remained very dynamic, followed by Portugal (6%). The United States and India are markets with a high turnover. At Group level, the turnover(1 ) was 10.5%. In France, the Group systematically favours internal mobility over external recruitment.

A Group framework to offer employees a personalised recruitment and onboarding experience that delivers on the promise of our Employee Value Proposition

The DAY1 Ready to Perform programme revamped the onboarding process for new hires from their very fi rst day .

A Digital, data & agility taskforce was created to better address the businesses future recruitment challenges and to better coordinate and strengthen our initiatives in this area. In Italy, BNP Paribas partnered with Bocconi University last year to establish the BNP Paribas Chair in Service Marketing and Analytics .

The partnership with the ESSEC Digital Disruption Chair has been renewed for a further three years. To date, the programme counts a little over 60 alumni , 10 of whom have joined the Group, some through the Digital Path, one of the Graduate Programs for young graduates.

To raise the profi le of career opportunities in the fi elds of digital and innovation with talented young people, the Group organised a number of Learning Expeditions to colleges, such as la Bocconi and ESADE in Italy and Spain.

BNP Paribas was awarded the Top Employer Europe certification for the fi fth consecutive year in seven countries: Belgium, France, Italy, Luxembourg, Poland, Turkey and Spain. Employees appreciate the strong corporate culture, the support to develop their talents and the diverse range of career paths. Other entities were also recognised as the "Top Employer" in their country, such as RCS in South Africa.

The Group attracts applicants through good visibility on social media. With over 500,000 followers on LinkedIn, the Group ranks seventh in the LinkedIn 2018 Top Companies France ranking.

BNP Paribas France launched Job Preview this year: a new platform to connect our employees and applicants. The initiative promotes discussion and offers direct contact so that applicants gain insight into the Group.

CHANGES IN HEADCOUNT

➤ CHANGES IN HEADCOUNT: NEW HIRES OF PERMANENT CONTRACTS AND GEOGRAPHICAL DISTRIBUTION(1)

Men Women 2017 Total Men Women 2018 Total

TOTAL 10,784 11,137 21,921 13,450 13,306 26,756

Domestic Markets 51% 49% 4,527 52% 48% 5,971 Europe (excluding Domestic Markets) 44% 56% 8,287 44% 56% 9,938 Rest of the world 53% 47% 9,107 69% 31% 15,909

TOTAL 49% 51% 21,921 50% 50% 26,756

(1) Physical headcount (Total in FTE on permanent contracts = 26,358).

➤ CHANGES IN HEADCOUNT: REASONS FOR EMPLOYEES WITH PERMANENT CONTRACTS LEAVING THE GROUP(1)

Men Women 2017 Total Men Women 2018 Total

Retirement/early retirement 1,320 1,306 2,626 1,206 1,184 2,390 Resignation 5,602 6,200 11,802 6,759 6,944 13,703 Dismissals(2) 1,169 1,218 2,387 1,002 1,081 2,083 Mutually agreed departures and equivalent 433 781 1,214 572 917 1,489 Assisted departure plans 414 360 774 400 371 771 Other terminations of permanent contracts (unspecifi ed, end of trial period, death) 1,162 1,386 2,548 1,250 1,579 2,033 TOTAL 10,100 11,251 21,351 11,189 12,076 23,265 (1) Physical headcount (Total in FTE on permanent contracts = 22,529). (2) In France, the grounds for the 567 dismissals (416 in 2017) were professional failings, unsuitability and misconduct.

(1) Method used (Employees in FTE (permanent contracts) defi nitively leaving during the year N)/(FTE headcount present at 31/12 in the year N-1 + Hires of employees in FTE during the year N) permanent contract employees only.