2018 Registration document and annual fi nancial report - BNP PARIBAS 541

7 A COMMITTED BANK: INFORMATION CONCERNING THE ECONOMIC, SOCIAL,

CIVIC AND ENVIRONMENTAL RESPONSIBILITY OF BNP PARIBAS

7

Our social responsibility: developing and engaging our people responsibly

were met, and a total of EUR 24.1 million was paid to all employees. In Luxembourg, the Bank paid non-managerial employees an incentive premium with respect to 2017, which amounted to nearly EUR 3.6 million.

At end-2018, the percentage of capital held directly or indirectly by Group employees was estimated at 3.52% (4.0% at end 2017).

FOCUS ON PEOPLE

Working conditions

Since 2015, BNP Paribas SA has successfully rolled out new fl ex offi ce workplaces and the option of working remotely, as part of a consensus approach working with employees, the social partners and occupational health services.

In France, more than 12,000 employees work in fl ex offi ces, and 9,000 opted to work remotely on a regular basis.

Health and safety conditions at work

The Global agreement states that all BNP Paribas Group businesses/ countries must establish a healthcare plan for its entity for all employees that covers health expenses (medicines, medical consultations, hospitalisation, etc.). In accordance with its regulatory environment, each business/country determines what coverage is provided, the specific applicability conditions and the terms of financing. These provisions must be in place by the expiry date of the Global agreement (i.e., 1st June 2021 ) with the goal to anticipate the deployment of these measures by 31st December 2020.

The Group has an international partnership with ISOS on health and safety, to provide support to employees on business or private trips. Should a traumatic incident occur (such as a terrorist attack or an earthquake) in any country, ISOS will provide 24/7 telephone support.

The European agreement on preventing stress in the workplace, signed in January 2017, defi nes the principles and common framework to implement (information, awareness-raising, evaluation, training, support, communication). In general, almost all of the Group's entities have initiatives and awareness-raising programmes on the themes of health and safety at work.

The Group signed the Cancer and Employment Charter, intended to improve employee support and care and help them return to work, reorganising workstations where necessary.

Prevention of occupational risks

In 42 countries (75% of the workforce), entities have taken steps to improve the work environment, prevent occupational risks or promote assessment of musculoskeletal or ergonomic risks. In France, all employees benefi t from medico-social follow-up, either via an internal service (18 doctors, 37 nurses and some 40 social workers) or via external inter-company services.

Prevention of work-related stress

Programmes addressing work-related stress have been stepped up in practically all our locations, for managers or open to all employees. Listening sessions for employees are also widely available, internally or externally, by telephone or face-to-face.

In France, an individual stress assessment is systematically offered to employees during their medical visits. This is supplemented by the Greenpulse measurement tool focused on quality of life at work and stress, which is available online for all employees. The response rate for the fi rst campaign was 60%. Employees in diffi culty can also avail themselves of the 24/7 Care line and can make an appointment with medico-social services. This year, a Guide on professional exhaustion was added to our prevention materials. All employees in France must take the compulsory e-learning module on psycho-social risks. .

Public health issues

In 47 countries (57% of the workforce), entities improved or developed awareness-raising campaigns on health and nutrition. Free fl u vaccination programmes are offered in several countries (Germany, Japan, Russia). In South Africa, RCS has an AIDS awareness-raising policy. In Gabon, a uterine cancer screening programme was set up.

In 25 countries, entities developed initiatives to support employees suffering from addictions (South Africa, Germany, Belgium, Brazil, Canada, Spain, United States, France, Ireland, Luxembourg, United Kingdom, Turkey, Taiwan, etc.).

In France, the Group continues to screen for occupational and, more generally, public health risks, including cardiovascular problems and diabetes, and carries out blood donor campaigns and fl u vaccination campaigns.

Healthy eating workshops were offered for the fi rst time in 2018.

Information sessions on a range of health-related themes are organised in the Group. Awareness campaigns were rolled over this year: No- smoking month , Well-being and Quality of life at work weeks with information stands (smoking, ergonomics, sleep apnoea). The Group also offers First Aid training, brief sessions on Gestures that Save Lives and fl ex offi ce training for employees.