2018 Registration document and annual fi nancial report - BNP PARIBAS8
1 PRESENTATION OF THE BNP PARIBAS GROUP
1
Presentation of operating divisions and business lines
BNL bc optimises its omni-channel retail system, organised by region ( direzioni regionali ), with one structure for Retail and Private Banking, and a separate structure for Corporate Banking:
■ 735 branches, including Open BNL omni-channel branches (approximately 108 branches) serving customers 24/7;
■ 37 Private Banking centres;
■ 48 small business centres;
■ 46 branches dealing with SMEs, large corporates, local authorities and public sector organisations;
■ 3 trade centres in Italy for its clients cross-border activities;
■ 2 I talian desks to assist Italian companies abroad and multinational companies with direct investments in Italy.
In addition, there are 1,800 ATMs, a network of approximately 423 fi nancial advisers (called Life Bankers ), and the Hello bank! digital bank .
BELGIAN RETAIL BANKING (BRB)
Retail & Private Banking (RPB)
BNP Paribas Fortis is the no. 1 bank for retail(1) customers in Belgium and shares fi rst place for the corporate and small business(2) sector, with 3.5 million customers.
RPB serves individual customers, entrepreneurs, and small and medium enterprises through its different integrated networks, thus fi tting into a hybrid banking strategy where the customer chooses between the branch network and digital channels:
■ the commercial network comprises 678 branches (of which 287 are independent) and 18 centres of a new dedicated structure, the Banque des Entrepreneurs (the bank for small businesses). In addition, there are 302 Fintro(3) franchises and 661 retail outlets in partnership with Bpost Bank. Its 678 branches are organised as 46 branch groups reporting to 9 regions;
■ RPB s digital platform manages a network of 3,256 ATMs, online banking services (Easy Banking) and mobile banking (2.0 million total aggregate active users);
■ the bank is also available for customers thanks to the Easy Banking Centre which handles up to 38,000 calls per week.
The offer is completed by the Hello bank! digital bank.
RPB is also a major player in the Belgian Private Banking market. Its services are aimed at individual customers with assets of more than EUR 250,000. The Wealth Management d epartment within Private Banking caters to clients with assets of more than EUR 5 million. Private Banking customers are served via 32 Private Banking centres, 1 Private Banking Centre by James(4) and 2 Wealth Management centres.
Corporate Banking Belgium
Corporate Banking in Belgium offers a comprehensive range of fi nancial services to corporates, public entities and local authorities. With a very large corporate and midcap customer base, CB is an important actor in both categories as well as a challenger in public and non-profi t banking.
LUXEMBOURG RETAIL BANKING (LRB) With a 15%(5) market share of the Retail Banking market, and 20%(6) of the SME market, BGL BNP Paribas is the no. 2 bank in Luxembourg.
LRB is actively involved in fi nancing the economy and constantly fi ne- tunes its strategy and network to align it with changing customer behaviour patterns, with a particular focus on digital.
Drawing on the expertise of its staff, LRB is there to support customers to bring their plans to fruition, with:
■ a network providing banking services, on a daily basis, to 184,000 customers through:
■ 41 branches throughout the country and 135 ATMs for individual and business customers,
■ a comprehensive and diverse range of products and services offered through its innovative multi-channel presence, encompassing a branch network, online, telephone and mobile banking,
■ a remote investment advisory service, the specialist online savings and investment bank, with a dedicated team of fi nancial advisers to assist customers in managing their portfolios;
■ a Corporate Bank serving 1,700 corporates, with dedicated business managers;
■ a Private Bank organised around 5 centres offering tailored fi nancial and asset management services to 3,500 customers.
ARVAL Arval is the BNP Paribas subsidiary specialising in full service vehicle leasing. It offers companies ranging from small businesses to large multinationals tailored solutions that optimise their mobility and that of their employees and outsource the risks associated with fl eet management. It has recently extended its client base to individuals.
Arval offers services related to corporate vehicle leasing (fi nancing, insurance, maintenance, tyres, etc.), additional services such as the complete outsourcing of driver management for its clients fl eet (Arval Outsourcing Solutions), a telematics solution (Arval Active Link), an online platform dedicated to customers and drivers (My Arval), and the expertise of Arval Consulting. To support its customers with their energy transition strategy, Arval also launched its SMaRT (Sustainable Mobility and Responsibility Targets) approach.
(1) Source: Benchmarking Monitor, 2018.
(2) Source: Strategic Monitor Professionals 2017. For the professional sector, 3 banks share 1st place.
(3) In December 2018, Fintro had 302 branches, 1,198 staff and EUR 11.05 billion in assets under management (excluding insurance business) for 323,789 active clients.
(4) Private Banking centre providing remote services through digital channels.
(5) Source: TNS ILRES Bank Survey 2018.
(6) Source: TNS ILRES SME Bank Studies 2018.
