2018 Registration document and annual fi nancial report - BNP PARIBAS 563

7 A COMMITTED BANK: INFORMATION CONCERNING THE ECONOMIC, SOCIAL,

CIVIC AND ENVIRONMENTAL RESPONSIBILITY OF BNP PARIBAS

7

Extra-fi nancial performance statement

7.7 Extra-fi nancial performance statement

Information requested pursuant to article R.225-105-1 of the French Commercial Code and Ordinance No. 2017-1180 respecting the publication of non-fi nancial information.

The Company s business model is integrated in the Presentation of the BNP Paribas Group, section 1.4.

In order to perform this exercise, BNP Paribas relied on an assessment of materiality criteria to classify a hundred of extra-fi nancial issues

based on their relevance to BNP Paribas stakeholders and their impact on the Group s performance. Various sources were used: a comparative study of the publications of 59 banks, 2,070 regulations, nearly 15,000 articles from the sectorial press, 128 million tweets, and fi nally 28% of top management employees attested to the importance of these issues for BNP Paribas. The results of this study are presented below and are classifi ed into three types of issues: important, major and crucial.

Important issues Major issues Crucial issues

Im po

rt an

ce fo

r ex

te rn

al s

ta ke

ho ld

er s

Importance for BNP Paribas employees

Ethics and governance

Customers and innovation

Environmental and social behaviour

Employees

Business continuity plan

Accessibility for all to products and services

Geopolitical risk

Protection of biodiversity

Talent development

Reponsible investments & financings

Employment practices

Human rights

Transparent practices

Customer satisfaction

Ethics & complianceClimate change

& energy transition

Digital transformation

Corporate economic value

Data privacy

Fair and inclusive workplace

Fair competitive practices

Governance

Local community support

Responsible Procurement

Operational environmental

impact

Source : Datamaran.

Following this materiality analysis, 21 issues were selected. The risks and opportunities identifi ed by a joint piece of work carried out by Financial communication, Risks, Human Resources and CSR related to each of these issues are listed in the table below. These issues are listed according to the four categories of information appearing in Ordinance 2017-1180:

social and environmental consequences, respect for human rights, fi ght against corruption and tax evasion, to which economic and governance issues were added. The indicators, policies and associated due diligence are then further developed in dedicated chapters.