5472019 Universal registration document and annual financial report - BNP PARIBAS

7 a Committed Bank: information ConCerninG the eConomiC,

soCial, CiviC and environmental resPonsiBility of BnP PariBas

7

Our social responsibility: developing and engaging our people responsibly

with medico-social services. Three guides on prevention, including the Guide on Burnout, were shared with managers, HR and the employee representative bodies in 2019. All employees in France must take the compulsory e-learning module on psycho-social risks.

Public health issues

In 53 countries (84% of the Social Reporting Headcount), entities improved or developed awareness-raising campaigns on health and nutrition. Free vaccination programmes are offered in several countries (hepatitis A and B in Guinea, flu in the United States, Germany, Ukraine, Japan). In Gabon, a uterine cancer screening programme was continued.

In 22 countries, entities developed initiatives to support employees suffering from addictions (South Africa, Germany, Belgium, Brazil, Canada, Spain, the United States of America, France, Ireland, Luxembourg, the United Kingdom, Turkey, Taiwan, Tunisia, Portugal, etc.).

In France, the Group continues to screen for occupational and, more generally, public health risks, including cardiovascular problems and diabetes, and carries out blood donor and flu vaccination campaigns.

Lectures and consultations on nutrition were offered between April and August 2019.

BNP Paribas is responding to the WHO s recommendation to fight sedentariness by allowing employees to use the wePulse mobile app to track and increase their physical activity while also participating in group challenges to benefit charities.

Information sessions on a range of health-related themes are organised in the Group Benefits of physical activity . Awareness campaigns such as the Tobacco-free month and Addictions were repeated. The Group also

offers First Aid training, brief sessions on Gestures that Save Lives and Flex Office training for employees. Targeted awareness-raising initiatives on parenting such as Parenting and children with disabilities and When a loved one is suffering from addiction and domestic violence were held. The Group also takes part in task forces on vulnerabilities, single parenting as well as on violence against women.

BNP Paribas has implemented a host of measures to support employees who are caregivers, such as: an agreement on donating days off for employees who take care of a disabled or dependent parent, child or spouse, awareness-raising initiatives (newsletter, regular group events, how-to guides), training courses, partnerships with experts (Fepem, French Red Cross, etc.), discussion groups on special topics, and access to a platform of psychologists.

Other innovative initiatives supported by the Group extend these programmes, such as the Tilia mobile app, the product of an intrapreneurial venture that combines human support with a digital solution. This app, which can be used on a tablet computer or smartphone, includes features such as personal assistants who are available 24/7 via chat or telephone, a calendar and list of contacts shared between the caregiver and care recipient, a record book (to be notified in real time when the relative s home caregivers visit), and a section with information on topics such as disability, loss of independence, continuing to live at home and advice for caregivers. In November 2019, BNP Paribas and Tilia were recognised with the Prix Entreprise et Salariés Aidants (Business and Employee-Caregiver Award) for their actions to help employees who serve as caregivers for relatives.

The aim of all of the Group s actions is to ensure healthy lives and promote well-being for employees of all ages (UN Sustainable Development Goal 3).

Absenteeism

The Group s absenteeism rate(1), calculated for 66 countries, amounts to 3.3% (3.2% in 2018), plus 2.7% absences for parental leave(2) (2.5% in 2018).

(1) The absenteeism rate includes illness, work-related, accidents and occupational illness, excluding travel-related accidents and authorised absences. It is calculated with reference to the method used locally by each entity, weighted by headcount.

(2) The maternity/paternity rate includes maternity and paternity leaves parental leaves as well as adoption leaves.

In%

2019(*)

Absenteeism rate

Maternity/ Paternity

France 4.6% 2.2%

Belgium 4.9% 0.9%

Italy 3.4% 2.3%

Luxembourg 2.3% 0.9%

Europe (excluding domestic markets) 3.3% 5.4%

Rest of the world 1.2% 1.1%

TOTAL 3.3% 2.7%

(*) FTE of 96% of the Group's headcount (90% in 2018). Change in methodology prevents comparison with prior year's figures. The absenteeism rate in 2019 has been calculated on average paid and unpaid workforce instead of end-of-period workforce.