5352019 Universal registration document and annual financial report - BNP PARIBAS

7 a Committed Bank: information ConCerninG the eConomiC,

soCial, CiviC and environmental resPonsiBility of BnP PariBas

7

Our social responsibility: developing and engaging our people responsibly

7.3 Our social responsibility: developing and engaging our people responsibly(1)

(1) To monitor the proper implementation of the measures undertaken, particularly with respect to the three CSR social commitments and their objectives, Group Human Resources compile a social report to which Human Resources from entities in 67 countries contribute. This represents 96% of Full-Time Equivalent staff (FTEs) managed by the Group at 31 December 2019, hereinafter referred to as the Social Reporting Headcount .

PROMOTION OF DIVERSITY AND INCLUSION IN THE WORKPLACE: EMPLOYEES ARE SEEING CONCRETE RESULTS

Fostering a humane and respectful workplace where all individuals are treated fairly is a powerful factor in engaging employees and a shield against risks of discrimination within the Group.

The fact that the Group s engagement survey, the GPS, received a higher response rate in 2019 (78%) than in 2018 (77%) testifies to the impact of the actions taken by the Group. Responses to the seven questions on Diversity & Inclusion continue to show improvement. More broadly, of the five items that showed the greatest improvement in the last 10 years, three relate to the promotion of diversity and inclusion.

Through the array of actions concerning diversity and inclusion that have been implemented, employees recognise the principles of the Group s social responsibility: I have a clear vision of the actions taken to promote diversity (76%, +2 points, +21 points compared to 2010); The management of BNP Paribas promotes diversity in the workplace (77%, +1 point, +21 points compared to 2010).

THE HR 2020 TRANSFORMATION IS KEEPING ITS PROMISES

We have entered the home stretch for this strategic plan, which began in 2017 and aims first and foremost to identify skills and anticipate skills requirements in the short and medium term. It enables individual action plans to be defined that support all employees in their professional growth and give them greater long-term prospects, thus promoting employee engagement.

These goals are the rationale behind the design of the new HR platform, About Me , now accessible to more than 85% of employees. About Me

allows employees to self-assess their skills, build their own personal development plan with their manager and proactively receive personalised job and career development suggestions. In addition, the deployment of positive management, a key factor in managing change, is encouraged, including using continuous feedback, which simplifies the professional evaluation process.

7.3 Our social responsibility: developing and engaging our people responsibly

In 2019, BNP Paribas combined inclusion with employee performance, recognition and commitment. Once again, the results of the internal survey, the GPS, showed improvement in the areas of diversity and inclusion, which is encouraging for the future. Employees acknowledge and endorse the Group's commitments and actions. The initial outcomes of the Global agreement (agreement on fundamental labour rights and the implementation of a social framework) have played a role in this, along with the new development offerings provided to employees as part of the HR 2020 transformation, which will soon be completed.

The Group is implementing its policies to meet the challenges of a responsible, sustainable bank through its three ambitious and proactive commitments:

■ Commitment 4: Promotion of diversity and inclusion in the workplace;

■ Commitment 5: A good place to work and responsible employment management;

■ Commitment 6: A learning company supporting dynamic professional path management.