2019 Universal registration document and annual financial report - BNP PARIBAS 11
1Presentation of the BnP PariBas GrouP
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Presentation of operating divisions and business lines
Bank of the West had 720,000 active digital customers(1), at the end of December 2019. The bank is also part of the Real Time Payment network operated by The Clearing House.
Europe-Mediterranean
With close to 30,700 employees and a network of more than 1,910 branches, Europe-Mediterranean now serves close to 13.5 million customers across 14 countries. The entity includes the banks TEB in Turkey, BNP Paribas Bank Polska in Poland, UKRSIBBANK in Ukraine, BMCI in Morocco, UBCI in Tunisia, BNP Paribas El Djazaïr in Algeria, the BICIs of 7 countries in Sub-Saharan Africa and a partnership in Asia (Bank of Nanjing in China).
BNP Paribas Bank Polska unified its information system, marking an important milestone in the integration of the core banking activities of Raiffeisen Bank Polska ( Core Bank ), which merged with BGŻ BNP Paribas, on 31 October 2018. This transaction strengthened the bank s position as the 6th largest bank on the Polish market with over 3.7 million customers.
The digital offering continued to grow with in particular CEPTETEB in Turkey which has over 850,000 customers and offers a range of functions and tools specifically for SME customers via the new mobile app, CEPTETEB İŞTE. BNP Paribas in Poland also added functions to its Go Mobile mobile account management app. In Morocco, BMCI launched a unique range of financial and non-financial digital services via its two subsidiaries created in 2019, Digifi and Digiserv.
BMCI came second in the banking sector in the VIGEO EIRIS ranking of the most responsible enterprises within emerging markets. Lastly, at the Cannes Lions Grands Prix 2019, BNP Paribas Bank Polska won an award for its campaign to support women and promote equal opportunities.
PERSONAL FINANCE BNP Paribas Personal Finance (PF) is the BNP Paribas Group s consumer credit specialist via its consumer loan business activities. With close to 20,800 employees in some 30 countries, BNP Paribas Personal Finance ranks as the leading consumer credit specialist in Europe(2).
Through its brands such as Cetelem, Crédit Moderne, Findomestic and AlphaCredit, Personal Finance provides a full range of consumer loans at point of sale (retail stores and car dealerships) or through its customer relations centres, websites and mobile apps.
BNP Paribas Personal Finance is also developing an active strategy of partnerships with retail chains, automobile makers and dealers, web merchants and other financial institutions (banking and insurance), drawing on its experience and its ability to integrate services tailored to the activity and commercial policy of its partners.
BNP Paribas Personal Finance also strengthened the consistency of its global brand portfolio to support the growth of its business activities and to respond to new communications practices.
The consumer credit business also operates within the BNP Paribas Group s Retail Banking network in some non-domestic countries.
BNP Paribas Personal Finance was voted best securitisation issuer(3) in Europe, for its Noria 2018 consumer credit securitisation in France and was also Top Employer 2019 in South Africa, Italy, Spain and Portugal.
Digital transformation is at the heart of its strategic plan. In total, over 240 million self care transactions were performed by customers in 2019 (85% of the total), over 5.8 million contracts were signed electronically (more than 56% of the total) and over 82% of monthly statements were digitalised.
The business grew its digital banking activity with the launch in Italy, of an offering of innovative daily banking products and services to Findomestic customers. The Italian subsidiary chose to fully integrate consumer credit and daily banking, both in terms of the complementary nature of the offerings, sales structures and even customer interfaces.
Financial education and e-inclusion are key to the citizen engagement strategy. As a major player in the field of responsible credit®, over the last 10 years, BNP Paribas Personal Finance, under its various brand names, has developed and promoted budget management with the aims of debt prevention and supporting social and economic inclusion. In 2019, 50,000 people benefited from these programmes worldwide.
In addition, under the aegis of the Fondation de France, the Cetelem Foundation s mission is to promote and encourage digital inclusion and support general interest projects selected on the basis of three key areas of intervention: access, good practice and the digital divide.
BNP PARIBAS CARDIF For over 45 years, BNP Paribas Cardif has designed, developed and marketed savings and protection products and services to insure people, their projects and their assets.
Today, with a geographic presence in 34 countries, BNP Paribas Cardif provides saving solutions to build and grow capital, and to prepare for the future, through guaranteed capital products, unit-linked funds, or Euro-growth contracts.
As a world leader in credit protection insurance, BNP Paribas Cardif also offers non-life insurance, health insurance, budget insurance, income protection and means of payment insurance, protection against unforeseeable events (unemployment, injury, death), and personal data protection, to meet consumers changing needs.
(1) Customers using digital banking services at least once a month.
(2) Source: Annual Reports published by companies specialised in consumer credit. In terms of revenues from consumer credit business.
(3) Source: Global Capital.
