2019 Universal registration document and annual financial report - BNP PARIBAS 23

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1

BNP Paribas and its shareholders

COMMUNICATION WITH SHAREHOLDERS

BNP Paribas endeavours to provide all shareholders with clear, consistent, high-quality information at regular intervals, in accordance with best market practice and the recommendations of stock market authorities.

The Investor Relations team informs institutional investors and financial analysts about the Group s strategy, major events concerning the Group s business and the Group s quarterly results.

In 2020, the timetable is as follows(1):

■ 5 February 2020: publication of 2019 full year results;

■ 5 May 2020: publication of first quarter 2020 results;

■ 31 July 2020: publication of second quarter and first half 2020 results;

■ 3 November 2020: publication of third quarter and nine-month 2020 results.

Informative briefings are organised several times a year for all market participants, in particular when the annual and quarterly results are released, or on specific topics, providing senior management with an opportunity to present the BNP Paribas Group and its strategy. More specifically, a Relations Officer is responsible for liaising with managers of ethical and socially responsible funds.

The Shareholder Relations team provides information and deals with queries from the Bank s 345,000 retail shareholders (internal sources and TPI Survey as at 31 December 2019). Twice a year, shareholders receive a financial newsletter outlining the Group s main developments, and the minutes of the Annual General Meeting are sent in early July. During the year, retail shareholders in different French cities are invited to attend presentations during which the Group s accomplishments and strategy are presented by Executive Management (in 2019, for example, presentations were held in Toulouse on 17 September and in Lyon on 7 November). BNP Paribas representatives also met and spoke with nearly 400 people at the Investor Day held in Paris on 3 October 2019.

The members of the Cercle des actionnaires de BNP Paribas (BNP Paribas Shareholders Group), set up in 1995, are the 43,200 retail shareholders holding at least 200 shares. They receive the financial newsletters each half-year and the minutes of the Annual General Meeting. They are also sent two printed editions of the magazine, La Vie du Cercle, in addition to two emails outlining forthcoming events. They are invited to attend artistic, sporting and cultural events with which BNP Paribas is associated, as well as online training sessions. These include stock trading (technical and financial analysis, portfolio diversification etc.), and economic updates sessions in partnership with the relevant

BNP Paribas teams. Nearly 250 events were organised for more than 7,000 participants in 2019.

To facilitate access these services, a website dedicated to the Cercle des Actionnaires (www.cercle-actionnaires.bnpparibas) features all the available products and services. Each Cercle member has a personal and secure access to the site which can be used to manage their event registrations and retrieve their invitations. A freephone number has also been made available, 0800 666 777; it provides the market price and allows members to leave a voice message for the Cercle team. Messages can also be sent by email to cercle.actionnaires@bnpparibas.com.

The BNP Paribas website (www.invest.bnpparibas.com), available in French and English, offers users access to all information on the BNP Paribas Group (including press releases, key figures, coverage of the main events, etc.). All documents such as Integrated Reports and Registration documents, or Universal registration documents, can also be viewed and downloaded. The financial calendar gives the dates of important forthcoming events, such as the Annual General Meeting, results announcements and shareholder seminars. The website also features the latest share performance data and comparisons with major indexes, as well as a tool for calculating returns.

Reports and presentations relating to BNP Paribas business and strategy aimed at all audiences (institutional investors, asset managers and financial analysts) are also available. The Individual Shareholder section shows information and features specifically designed for retail shareholders, in particular, access to information such as proposed events.

A section dedicated to Social and Environmental Responsibility describes the Bank s goals, the policy that it follows and its main achievements in this area.

In addition, there is a specific section dedicated to the Annual General Meeting of Shareholders, which includes information regarding attendance at the meeting, ways to vote and practical matters, as well as a presentation of the resolutions and the complete text of all speeches made by corporate officers. Webcasts of the Annual General Meeting can be viewed on the Bank s website. In response to the expectations of individual shareholders and investors, and to meet strict transparency and regulatory disclosure requirements, BNP Paribas regularly adds sections to its website and improves existing sections with enhanced content and new functions.

(1) Subject to change at a later date.