2020 Universal registration document and annual financial report - BNP PARIBAS626
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a Committed Bank: information ConCerninG the eConomiC, soCial, CiviC and environmental resPonsiBility of BnP PariBas Extra-financial performance statement
Domain Issue Paragraph Policy
Risks / Opportunities Risk description pages Indicator
Pages (Paragraph;
Indicator)
Economic
Customer satisfaction
The Advocacy programme
Group policy on protecting clients interests
Operational Risk 458
Response rate to surveys sent to customers in the four domestic markets (France, Luxembourg, Belgium, Italy) by email, SMS or telephone
558-559; 559
Digital transformation
Cyber security and Technology Risk Domestic Markets
Plan 2020 Cyber security and technology risk 288
Number of customers active on mobile apps in domestic markets(1)
122-138; 288 ; 125; 126 ; 127;
128
Corporate economic value
Resilience of results in a context marked by the health crisis - positive scissor effect
Plan 2020 Operational Risk 458
Return on Tangible Equity
122-123; 158
Human rights
Human rights Duty of Care and Modern Slavery Act and Human Trafficking statement
BNP Paribas statement on Human Rights, Responsible Business Principles
Risks of violations of human rights and fundamental freedoms, and of harm to human health and safety and to the environment 589-592
Percentage of assigned employees who completed the "Business & Human Rights" e-learning course
615; 590
Fight against corruption and tax evasion
Ethics and compliance
Ethics of the highest standard
Code of conduct Financial risks 300
Percentage of employee who completed ethics or conduct training
555; 545
Governance Governance Composition of
the Board Director independence"
Corporate governance report
Operational, legal and reputational risks 292; 293
Number of independent Board members
49; 49
(1) Customers with at least one connection to the Mobile app per month (on average over the period considered) - scope: retail, professional and Private Banking customers of DM networks or digital banks (including Germany, Austria and Nickel).
