2020 Universal registration document and annual financial report - BNP PARIBAS12
1 Presentation of the BnP PariBas GrouP
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Presentation of operating divisions and business lines
Nanjing in China). These banks are developing an integrated model in their regions, in close cooperation with the Group s other business lines.
Banks have accelerated their digital transformation through the development of online service solutions. TEB has been rewarded on several occasions for its mobile application CEPTETEB ISTE ( CEPTETEB For Business ), specially designed for SMEs and Corporates. It has received in particular the Innovation In Digital Banking 2020 award, in the Mobile category. BNP Paribas Bank Polska has strengthened the digitalisation of its offer through its partnership with the start-up Autenti for remote document signatures. It won three Golden Arrow awards for its marketing strategy and Artificial Intelligence.
The engagement strategy was awarded several times in 2020. BMCI thus maintains its second position in the VIGEO EIRIS ranking of the most responsible companies in emerging market countries. Similarly, BNP Paribas Bank Polska was recognised for its commitment by being represented on the WIG ESG index of the Warsaw Stock Exchange.
In the context of the health crisis, banks have supported their customers but also local populations by providing them with access to loan and overdraft facilities and government funding. In Africa, BICIS has notably created an innovative financing system to enable women farmers to access loans on preferential terms.
BNP PARIBAS PERSONAL FINANCE BNP Paribas Personal Finance (PF) is the BNP Paribas Group s consumer credit specialist via its consumer loan business activities. As the leading specialised player in Europe(1) in consumer credit, BNP Paribas Personal Finance operates in around thirty countries, with more than 20,000 employees.
Operating under different brands such as Cetelem, Findomestic and AlphaCredit, BNP Paribas Personal Finance markets a full range of loans to individuals, available in stores, car dealerships or via its customer relations centres, websites and mobile applications.
BNP Paribas Personal Finance is also developing an active strategy of partnerships with retail chains, automotive manufacturers and dealers, e-commerce merchants and other financial institutions (banking and insurance), drawing on its experience and its ability to integrate services tailored to the activity and commercial policy of its partners.
The consumer credit business also operates within the BNP Paribas Group s Retail Banking network in some non-domestic countries.
From the spring of 2020, in the context of the health crisis, BNP Paribas Personal Finance sought individual solutions to support customers economically affected by the crisis while maintaining high-quality customer service provided by 90% of employees working remotely. For insured customers, claims processing has been accelerated and coverage extended.
This support was made possible by the digital transformation initiated in 2016, with a rapid increase in the number of transactions carried out by customers in self-care, representing 91% of the total in 2020. In addition,
71% of contracts were signed electronically in 2020 and 89% of monthly statements are digitalised.
In 2020, innovation remained at the heart of its strategic development. Technologies providing a value-added service such as Artificial Intelligence (AI) and natural language processing (NLP) are used to offer customers a distinctive, integrated and harmonious experience.
BNP Paribas Personal Finance s purpose was born in 2020: Promote access to more responsible and sustainable consumption to support our customers and our partners , demonstrating a willingness for long-term transformation of the company and its activities and supporting the BNP Paribas Group s ambition to become the leader in sustainable finance.
BNP PARIBAS CARDIF Operating in 33 countries, BNP Paribas Cardif designs, develops and markets savings and protection offers to insure people, their projects and their assets.
BNP Paribas Cardif offers savings solutions to build and grow capital and prepare for the future, in particular through products adapted to customers needs and projects.
As the world leader in creditor insurance(2), BNP Paribas Cardif also offers non-life insurance, health insurance, budget insurance, income protection and means of payment insurance, protection against unforeseeable events (unemployment, injury, death), and personal data protection, to meet consumers changing needs.
As a committed player, BNP Paribas Cardif works to have a positive impact on society and make insurance more accessible. Building on a unique model, BNP Paribas Cardif co-creates its products and services with more than 500 partner distributors, be they internal or external to the BNP Paribas Group. This multi-sector partner network comprises banks and financial institutions, automotive sector companies, retailers, telecommunications companies, as well as financial advisors and brokers.
In 2020, in response to the health crisis, the insurer took exceptional measures to support its customers and partners. BNP Paribas Cardif simplified the underwriting process for policyholders to make insurance more accessible by reducing the number of documents requested and simplifying the medical process. BNP Paribas Cardif has worked with its partners to take measures in several countries, including the removal of the pandemic exclusion for private individuals, the extension of coverage and the increase in the coverage term for policyholders in the event of unpaid amounts.
Several solidarity actions were carried out to support companies and people particularly exposed to the health crisis. The insurer has invested in medium-sized companies, SMEs and the health sector and has mobilized its initiatives through the BNP Paribas Emergency and Development fund. Volunteering actions were carried out as well as several donations to support University of Nanterre students and the teams of two hospitals in the Paris region.
(1) Source: Financial communication published by companies specialised in consumer credit for the 2020 period. In terms of revenues from consumer credit businesses.
(2) Source: Finaccord.
