2020 Universal registration document and annual financial report - BNP PARIBAS580

7 a Committed Bank: information ConCerninG the eConomiC, soCial, CiviC and environmental resPonsiBility of BnP PariBas

7

Our social responsibility: developing and engaging our people responsibly

Emergency actions in the face of a health crisis

The Group s Occupational Health Department is fully mobilised by the Covid-19 health crisis. From the start of the pandemic, the Group Executive Committee set up a crisis unit under its close supervision. It brings together the coordinating doctor, the team in charge of the safety of persons and goods in the premises of the Bank, the HR teams in different regions, the teams in charge of IT and the building management teams. This unit, depending on the evolution of the pandemic, decides on the measures applicable in all countries, taking into account the recommendations of the health authorities of each country.

Measures have been put in place within the Group to ensure a high level of protection and security for employees: provision of surgical masks, hydro-alcoholic gel, flu vaccination campaigns, serological testing campaigns, temperature measurement, instructions to be followed for employees who are vulnerable, employees with symptoms in the workplace, contact persons, etc. Communication actions on hygiene and protection measures are widely disseminated.

In almost all our locations, training courses on psychosocial risks and the prevention of work-related stress geared to managers or available to all employees have been stepped up. Listening sessions for employees are also widely available, internally or externally, by telephone or face-to-face.

In France, during the first lockdown from March to May 2020, the Occupational Health Service was always available either face-to-face,by videoconference, or by telephone to listen to and support employees. In addition, it has set up free medical teleconsultations. In addition, the social assistance services, occupational health and mutual insurance services have organised hotlines. The permanent psychological assistance system, Stimulus Care, available 7 days a week, 24 hours a day, has been strengthened and extended to cover the entire Group. Lastly, conferences and information materials on various topics related to health and well- being, including those dedicated to remote working, food, immunity and better coping with lockdown complements the guides distributed throughout the year: managing the risk of alcohol in the workplace , preventing professional burnout , supporting the return to work after a long absence .

The issue of mental health is amplified by a number of factors linked to lockdown (isolation, extreme mental stress linked to the presence of young children, addictions, over-investment in work ). Thus, a wide range of actions aim to support employees while remaining attentive to their needs, such as communications by email and on Echonet, digital workshops (work-life balance, parenthood and lockdown, etc.), conferences (sleep, resilience, mental stress, remote management), webinar, surveys, etc.

Health and safety conditions at work

More structurally, the Group has developed a solid occupational health and safety framework.

Thanks to the international partnership with Europ Assistance, employees receive assistance both for business and private travel, and 24-hour telephone support in the event of a traumatic event (terrorist attack, earthquake, etc.). In addition, the Occupational Health Service supports the HR line and managers in France by opening a specific external hotline in the event of serious events within a team (death of an employee, assault, robbery, etc.).

The European agreement on preventing stress in the workplace, signed in January 2017, outlines the principles and common framework to implement (information, awareness-raising, evaluation, training, support, communication).

In addition, almost all of the Group s entities have initiatives and awareness-raising programmes on the themes of health and safety at work.

Signatory of the Cancer and Employment Charter, the Group aims at improving to employee support and care and to help them return to work, reorganising workstations where necessary.

In 61 countries (around 96% of the Social Reporting Headcount), entities have taken steps to improve the work environment, prevent occupational risks or musculoskeletal disorders and offer advice on ergonomics.

In France, all employees are monitored by an occupational health service: either an autonomous health service (17 doctors, 34 nurses for two- thirds of employees) or externally by inter-company services, and they can receive social services assistance (around 40 social workers).

In 51 countries (91% of Social Reporting workforce), entities have improved or developed health awareness campaigns (Guinea, United States, Germany, Ukraine, Japan, Brazil, South Africa, India, etc.).

In 27 countries, entities developed initiatives to support employees suffering from addictions (South Africa, Germany, Belgium, Brazil, Spain, United States, France, Luxembourg, United Kingdom, Turkey, Taiwan, Tunisia, Portugal, India, etc.).

BNP Paribas is responding to the WHO s recommendation to fight sedentary habits by allowing employees to use the wePulse mobile app to track and increase their physical activity while also participating in group challenges to benefit charities. More than 13,000 employees are registered.