2020 Universal registration document and annual financial report - BNP PARIBAS 11

1Presentation of the BnP PariBas GrouP

1

Presentation of operating divisions and business lines

INTERNATIONAL FINANCIAL SERVICES

International Financial Services comprises the following activities serving a broad range of individual, corporate and institutional customers:

■ International Retail Banking, which brings together:

■ Retail Banking activities in 12 countries outside the eurozone, where BNP Paribas integrated model is deployed to serve individuals, SMEs, professionals and corporates;

■ BNP Paribas Personal Finance is the number one in financing for individuals in Europe(1), with a presence in around thirty countries. The company offers a complete range of loans available in stores, car dealerships or directly from customers via its customer relations centres and on the internet;

■ BNP Paribas Cardif, offers savings and protection solutions in 33 countries to insure people, their projects and assets;

■ 3 leading specialist businesses in Wealth and Asset Management:

■ BNP Paribas Wealth Management: a global benchmark in Private Banking with close to 6,700 employees, an international presence particularly in Europe, Asia, and the United States EUR 390 billion in assets under management,

■ BNP Paribas Asset Management: a significant player in asset management, it has nearly 2,300 employees in 37 countries, with EUR 483 billion in assets under management,

■ BNP Paribas Real Estate Services: a leading provider of real estate services to corporates in Europe, with over 4,500 employees and EUR 29 billion in assets under management.

International Financial Services employs more than 75,000 people in 59 countries and enjoys strong positions in the key development regions for the Group, the Asia-Pacific region and the Americas, where it offers BNP Paribas products and services to customers.

INTERNATIONAL RETAIL BANKING (IRB) IRB includes Retail Banking for individuals, professionals and corporates in 12 non-eurozone countries. It is structured around 3 regions:

■ the United States;

■ Central Europe, Eastern Europe and Turkey (Europe-Mediterranean);

■ Africa.

IRB also has a stake in China in Bank of Nanjing.

Founded on solid local knowledge, IRB uses the BNP Paribas universal integrated model and its varied expertise to offer a wide variety of financial and non-financial services.

IRB supports its customers sustainably and responsibly across all its regions, through 3 business lines:

■ Retail Banking, whose multichannel and local services (nearly 2,500(2) branches) serve over 14 million individual customers and SMEs;

■ Wealth Management, in conjunction with the corresponding business line within International Financial Services;

■ Corporate Banking, with a network of 77 business centres, 24 trade centres and 13 desks for multinational companies, providing local access to BNP Paribas offers and support in all countries, in cooperation with CIB.

Bank of the West

The Retail Banking business in the United States is conducted through Bank of the West, headquartered in San Francisco. It operates 555 branches and offices in 20 states (primarily in the western and mid- western parts of the country), employs over 9,000 staff, and serves nearly 1.8 million customers. With a total balance sheet size of USD 96 billion in assets and USD 78 billion in deposits at the end of 2020, it has a deposit market share of 3.2% in the top three states (California, Colorado, and Oregon) which account for 80% of its deposits.

Bank of the West markets a very broad range of Retail Banking products and services to individuals, small businesses and corporate clients. It also has strong positions across the United States in several specialised financing activities, such as marine, recreational vehicles, and agribusiness.

It partners with CIB New York as well as with the One Bank initiative at the Group level to help better address client needs and realise revenue synergies. And it is also working with CIB New York and the US IHC towards a streamlined operating model for common functions.

Bank of the West is strategically incorporated into the Group s positioning on sustainability, global reach and diversity. The Bank is developing an ESG vertical across its lines of business to accelerate sustainable financing and has committed to USD 1 billion in energy transition financing over five years.

Bank of the West was one of the first financial institutions to invest in Grameen America s Social Business Fund which has raised flexible, long-term capital to help small businesses including those affected by the pandemic.

During the pandemic and ensuing economic difficulties, the Bank responded by safely continuing to operate its physical branch network, transitioning more than 95% of its non-branch workforce to remote working, increase it digital capabilities to help customers (particularly with strengthened fraud alerts and digital appointment booking), and granting 18,000 loans to small businesses under the US federal assistance Paycheck Protection Program , for nearly USD 3 billion.

Europe Mediterranean

With around 29,700 employees and a network of nearly 2,000 branches, Europe-Mediterranean (EM) now serves close to 13.4 million customers across 10 countries. The entity includes the banks TEB in Turkey, BNP Paribas Bank Polska in Poland, UKRSIBBANK in Ukraine, BMCI in Morocco, UBCI in Tunisia, BNP Paribas El Djazaïr in Algeria, the BICIs of 4 countries in Sub-Saharan Africa and a partnership in Asia (Bank of

(1) Source: Financial communication from consumer loan players for the period 2020. In terms of revenues from consumer credit business.

(2) Total branches, including those in China, an entity consolidated under the equity method.