2020 Universal registration document and annual financial report - BNP PARIBAS 583
7 A COMMITTED BANK: INFORMATION CONCERNING THE ECONOMIC, SOCIAL,
CIVIC AND ENVIRONMENTAL RESPONSIBILITY OF BNP PARIBAS
7
Our social responsibility: developing and engaging our people responsibly
➤ TRAINING: TOTAL NUMBER OF HOURS AND EMPLOYEES(1)
2019 2020
Total number of employees who completed at least one training course (including mandatory training courses) 202,876 194,976
Total number of employees who completed at least two training courses (including mandatory training courses) 198,594 183,488(2)
Total number of training hours 4,424,760 3,589,014
(1) Source: My Development reporting tools, including 98% of the Group s physical headcount on permanent or fixed-term contracts in 68 countries, although other employees (apprentices, employees on vocational training or qualification contracts, interns and casual workers) also receive training.
(2) Of which 53% are women, 36% are employees over the age of 45 and 3% are on fixed-term contracts, testifying to the accessibility of training to all these categories.
The share of distance learning increased sharply with the reduction in the time spent on site due to the health crisis. The diversity of learning channels (video, virtual classroom, etc.) and shorter formats have enabled employees to continue to train, an average of 18 hours over the year (22 in 2019). The shorter training times for these new formats encourage their use by employees while also facilitating learning.
Their volume increased by 5 points year-on-year. The Group prioritised Business techniques & functions training (+6 points) to meet immediate transformation needs based on a rapid increase in skills. In addition, more than 8,000 employees obtained certificates or diplomas at the end of their training.
➤ TRAINING: OVERVIEW BY METHOD AND CONTENT(1)
Training method(2) Training content(3)
Classroom based E-learning Other formats
Business techniques &
functions Risks &
compliance
Culture & awareness of
the Group & its entities
Individual skills &
management
France 4% 78% 18% 77% 14% 5% 4%
Belgium 10% 77% 13% 35% 51% 4% 8%
Italy 4% 64% 32% 76% 9% 6% 3%
Luxembourg 12% 71% 17% 44% 39% 7% 6%
Europe (excluding Domestic Markets) 10% 65% 25% 28% 36% 16% 12%
Rest of the world 8% 73% 19% 35% 43% 10% 6%
TOTAL 6% 72% 22% 59% 23% 8% 6%
1) Source: My Development; Physical headcount taking into account 98% (98% in 2019) of the Group s headcount (permanent + fixed-term contracts). 2) % interns per method out of the total number of training sessions. 3) % interns per subject out of the total number of training sessions. An employee/beneficiary may attend several training sessions. The total is less than
100% since undetermined training sessions are not included in the report.
Forging a culture of continuous development
Initiated in 2017, the HR2020 strategy has succeeded in creating and promoting a culture of continuous development for employees thanks to a better learning experience, new ways of learning and empowerment on their own development. This change in culture was based on a number of tools and initiatives: a completely redesigned learning experience platform, an accessible and simplified personal development plan, and a move towards digital formats.
Faced with the work organisation constraints imposed by the Covid-19 crisis, the face-to-face training courses were converted into distance learning courses within a short period of time. In this uncertain context, content offers have been enhanced on remote working, stress management and well-being at work.
With the deployment of this platform, and even if there was a lower average number of training hours per employee over the year, there has been a gradual increase in the number of learning actions carried out between 2018 and 2020 (+19% between 2018 and 2020). For example, the number of training sessions carried out at the request of employees increased by 235% in the first 12 months of the deployment of the new learning platform.
In addition, experience sharing between employees is increasing. More than 6,000 public playlists created by employees are available. 2 of the 3 most watched playlists concern strategic operational topics: sustainable development and CSR.