2020 Universal registration document and annual financial report - BNP PARIBAS 567

7 A COMMITTED BANK: INFORMATION CONCERNING THE ECONOMIC, SOCIAL,

CIVIC AND ENVIRONMENTAL RESPONSIBILITY OF BNP PARIBAS

7

Our social responsibility: developing and engaging our people responsibly

7.3 Our social responsibility: developing and engaging our people responsibly(1)

(1) All information published in this chapter refers to the calendar year between 1 January 2020 and 31 December 2020. To monitor the proper implementation of the measures undertaken, particularly with respect to the three CSR social commitments and their objectives, Group Human Resources compile a social report to which Human Resources from entities in 65 countries contribute (the "Social Reporting Entities"). This represents 96% of Full-Time Equivalent headcount (FTEs) managed by the Group at 31 December 2020, hereinafter referred to as the Social Reporting Headcount .

(2) Group of Top 100 executive managers accross the Group in the Company worldwide.

2020 will remain a historic year: one of an unprecedented global health, economic and social crisis. In this context, ensuring the health and well- being of employees, guaranteeing employment and maintaining their employability were at the heart of the Group s concerns. In order to anticipate any type of health risk, in 2019 the Group had a stock of masks. It was therefore able to react immediately to protect its employees and deal with shortages of masks by supplying the subsidiaries located in the affected regions in January. For ten years, the Group has deployed a vast digitisation plan and reinforced the robustness of its information systems. This has made it possible to roll out widespread remote working, covering up to 140,000 employees while continuing to serve its customers in the best possible way. Promoted by the principles of Positive Management , at the heart of the HR 2020 strategy, the reciprocal trust between managers and employees was a decisive factor in the success of the massive and forced transition to this way of working in 2020.

In addition, the Company remained focused on two pillars of its human resources strategy, namely: diversity and inclusion and the HR transformation.

Furthermore, the Group is implementing its policies to meet the challenges of a responsible, sustainable bank through its three ambitious and proactive commitments:

■ Commitment 4: Promotion of diversity and inclusion in the workplace;

■ Commitment 5: A good place to work and responsible employment management;

■ Commitment 6: A learning company supporting dynamic professional path management.

PROMOTING DIVERSITY AND INCLUSION: A RICH YEAR, WITH CONCRETE RESULTS

A caring and respectful working environment is a strong commitment factor for employees and acts as a bulwark against the risks of discrimination. BNP Paribas strives to promote the inclusion of all types of diversity, by setting ever more ambitious indicators, as evidenced by the latest collective agreements signed between management and employee representatives.

Moreover, 2020 is a year of significantly achieving, and exceeding, numerous objectives, such as:

■ The representation of women in key populations (executive managers, senior managers and Leadership Talents population).

■ The commitment made as part of HeForShe.

■ The extension of the signature of the #JamaisSansElles Charter to the entire G100(2).

2020: ACCELERATED TRANSFORMATION IN A CONTEXT OF HEALTH CRISIS

The increased digitisation of HR processes facilitated the adaptation of the organisation and supported a responsible social policy during the health crisis. With regard to employees, this resulted in the deployment of new distance learning and in the increased attention on the part of managers to complete professional assessment campaigns. The Group continued its recruitment of young graduates and continued to hire, still favouring permanent contracts.

During a year shaken up by the global pandemic, BNP Paribas supported all of the commitments made as part of its HR 2020 programme, initiated in 2017. The work to identify and anticipate tomorrow s skills in BNP Paribas entities and businesses continued in 2020.